Return Policy Page

The Art Hub (thearthubbd.com)

At The Art Hub, customer satisfaction is our priority. We take great care to ensure that all products are delivered in excellent condition. However, if you are not fully satisfied with your purchase, we are here to help—subject to the following return conditions.

1. Eligibility for Return

You may request a return if:

• The product is damaged, defective, or incorrect at the time of delivery.

• The return request is made within 48 hours of receiving the product.

• The product is unused, unwashed, and in its original condition, including tags, packaging, and invoices.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized products

• Handcrafted items with minor natural variations (as these are part of their uniqueness)

• Items damaged due to misuse, mishandling, or negligence after delivery

• Products returned without original packaging or proof of purchase

3. Return Process

To initiate a return:

1. Contact our customer support at [support@thearthubbd.com] or via our official contact number.

2. Provide your order number, product details, and clear images/videos showing the issue.

3. Once approved, our team will guide you through the return process.

Returns sent without prior approval will not be accepted.

4. Refund Policy

• Upon successful inspection of the returned item, a refund or replacement will be processed.

• Refunds will be issued to the original payment method or as store credit, depending on the situation.

• Refund processing may take 7–14 working days after the returned item is received and verified.

5. Return Shipping

• If the return is due to our error (wrong or damaged product), return shipping costs will be covered by The Art Hub.

• For all other approved returns, shipping costs must be borne by the customer.

6. Exchange Policy

Exchanges are subject to product availability. If the desired replacement item is unavailable, a refund or store credit will be offered.

7. Right to Refuse Returns

The Art Hub reserves the right to refuse returns that do not comply with this policy.